Refund Policy

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Refund Policy

At LOGANS, we strive to ensure you are completely satisfied with your purchase. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refund

   • Refunds are applicable only for products purchased directly from our website or authorized distributors.

   • The product must be unused, in its original packaging, and in the same condition as received.

   • Smart switches found to be defective or damaged upon delivery are eligible for replacement or refund.

2. Defective or Damaged Products

   • If you receive a defective or damaged smart switch, please contact us within 7 days of delivery.

   • We may request photographic evidence or a video of the defect/damage to process your request.

   • Upon verification, we will either:

     • Replace the product at no extra cost, or

     • Process a full refund, including shipping charges (if any).

3. Non-Refundable Items

   • Products damaged due to mishandling, improper installation, or unauthorized repairs are not eligible for a refund.

   • Any consumable items, accessories, or bundles marked as “Non-Returnable” are excluded.

4. Return Process

   • Contact our customer support at [email/contact number] to initiate a return.

   • Pack the product securely in its original packaging and include all accessories, manuals, and invoices.

   • Ship the product to our address 112/10 ASMI NIVAS, PO ERANHOLI, THALASSERY, KANNUR, KERALA, 670107 using a reliable courier. Return shipping charges may apply unless the product is defective.

5. Refund Timeline

   • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

   • Approved refunds will be processed within 7–10 business days to your original payment method.

6. Cancellation Policy

   • Orders can be cancelled before shipment. Refunds for cancelled orders will be processed within 3–5 business days.

   • Once the order is shipped, the standard return policy applies.

7. Contact Us

   • For any questions regarding refunds, replacements, or cancellations, please contact our support team at:

     • Email: customer@logangroup.in

     • Phone: +91 7012369234

Effective Date: 14-March-2025